Buyer may only apply for the refund and/or return of the Item in the following circumstances:
Buyer’s application must be submitted via the iBeli portal.
iBeli will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.
In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to iBeli to request iBeli to continue to hold the purchase monies until a formal determination is available. iBeli will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
When iBeli receives an application from Buyer for the return of the Item and/or refund, iBeli will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by iBeli in the written notification. Seller must respond within 5 days in the written notification. Should iBeli not hear from Seller within the Stipulated Period, iBeli will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller.
iBeli will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
Buyer will only be refunded after iBeli has received the confirmation from Seller that Seller has received the returned Item. In the event where iBeli does not hear from Seller within 5 days, iBeli will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.
Seller's subscription fee is non-refundable.
iBeli encourages Users to communicate with each other in the event where problem arises in a transaction. As iBeli is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.