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HOME > FAQs

FREQUENTLY ASK QUESTION
 
You can have most of your questions answered by reading our Frequently Asked Questions at the following FAQ sections. We continuously update these sections whenever we encounter new questions. Please check it regularly for additional information. If you still have questions, please feel free to contact us at support@rapidcloud.my
 
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On-Site Support

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On-Site Support

  1. What is RapidCloud On-Site Support?
  2. Who is this service for?
  3. Can individuals use this service?
  4. Is this service available outside of Klang Valley?
  5. Is this service available 24 hours a day or during weekends?
  6. Does the RapidCloud On-Site Support plan covers only web hosting related issues?
  7. Do you provide online or phone support only?
  8. How do I sign up for this service?
  9. What are the payment terms?
  10. Can I upgrade the service before the contract duration is over?
  11. I have purchased a hosting plan with RapidCloud (M) (before this service is launched), can I still order the RapidCloud On-Site Support plan?
  12. I have more questions, how do I contact you?
  13. Can I resell RapidCloud On-Site Support Plans to my clients?
  14. We have requirement that goes beyond the standard RapidCloud On-Site Support plans. Are you able to assist?
01   What is RapidCloud On-Site Support?
 
RapidCloud On-Site Support is a cost-effective outsourcing service designed with a broad range of features to offer rapid, reliable and effective solutions to solve all your IT support needs.
 
02   Who is this service for?
 
This service is suitable for all corporate clients from small, medium to large enterprises. Companies will be able to have their IT problems solved by the leading industrial expert at a fixed and cost-effective rate.
 
03   Can individuals use this service?
 
No. This service is not catered for individuals. It is highly suitable for companies.
 
04   Is this service available outside of Klang Valley?
 
Not at the moment. This service is currently available only within Klang Valley. But we will expand our on-site services nationwide within the next few months.
 
05   Is this service available 24 hours a day or during weekends?
 
Standard packages are provided during office hour. For Premium Plan, 24x7 support can be customised if required. Please discuss this with our sales consultants.
 
06   Does the RapidCloud On-Site Support plan covers only web hosting related issues?
 
Not necessarily. The primary function of the plan is to provide assistance to you (on-site) on web hosting related issues. However, we can also provide solutions to your IT-related problems.

 

07   Do you provide online or phone support only?
 
Unlike other web hosting providers, we provide support beyond online or phone support. Via RapidCloud On-Site Support plans, we provide support all the way to going to our client's location.
 
08   How do I sign up for this service?
 
To sign up, please click here and fill the online order form. Alternatively, you can also speak to our sales consultants by calling +03 7841 3888 or e-mail sales@rapidcloud.my
 
09   What are the payment terms?
 
Like all web hosting plans, payment terms are up-front for the desired plan.
 
10   Can I upgrade the service before the contract duration is over?
 
Yes, you can upgrade or downgrade the service during contract duration. We will pro-rate the service charges accordingly.

11   I have purchased a hosting plan with RapidCloud (M) (before this service is launched), can I   still order the RapidCloud On-Site Support plan?
 
Yes, all our clients are automatically eligible to subscribe to this plan. Simply fill up the order form or speak to our sales consultants.
 
12   I have more questions, how do I contact you?
 
You can contact us at +03 7841 3888 or e-mail us at sales@rapidcloud.my.
 
13   Can I resell RapidCloud On-Site Support Plans to my clients?
 
Yes, as a business partner of RapidCloud, you can resell the plans too. Please discuss this with our sales consultants.

14   We have requirement that goes beyond the standard RapidCloud On-Site Support plans. Are you   able to assist?
 
Yes, our Premium On-Site Support plans are customised solutions that are developed based on our client's specific requirement. Simply contact us and discuss the requirement with our Sales Consultants.
 
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