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HOME > FAQs

FREQUENTLY ASK QUESTION
 
You can have most of your questions answered by reading our Frequently Asked Questions at the following FAQ sections. We continuously update these sections whenever we encounter new questions. Please check it regularly for additional information. If you still have questions, please feel free to contact us at support@rapidcloud.my
 
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Billing Information

1. What are the payment methods?
2. To whom shall the payment be made?
3. Can I terminate the services at any time?

4. What is the direct bank-in procedure?

5. What are the frequencies for web hosting payment?
6. Do I get any discounts if I were to prepay yearly?
7. How will the billing be if I were to upgrade my existing package?
8. Can I have more than one account from you?
 
01   What are the payment methods?
 
You can send us a crossed cheque or do a direct bank-in to our company's bank account. Once banked-in, please fax us the Bank-in slip so that we can proceed with the setup. Please keep the receipt as proof of purchase from us. We will also be sending you the receipt and invoice. We also accept credit cards (Mastercard or Visa) with the introduction of our new online payment facility.
 
02   To whom shall the payment be made?
 
Your payments shall be made payable to RapidCloud Systems (M) Sdn. Bhd. You may bank-in to the account or you can send the cheque or bank draft to us via registered or courier express. Please cross your cheque via A/C Payee Only for security purpose.
 
03   Can I terminate the services at any time?
 
Yes. You may terminate our service at any time providing you provide at least two weeks
(14 days) notice in writing prior to termination of contract. Unlike some companies, we will not penalise you for termination of contract.
 
04   What is the direct bank-in procedure?
 
Based on the admin mail that we will send you once you submit your order, you will be able to have all the necessary information ie. account name, bank name and account number. From there, please follow the instructions and you will be able to bank-in to our account. Also, please fax / scan us the bank-in slip so that it will be your proof of purchase.
 
05   What are the frequencies for web hosting payment?
 
All hosting accounts are paid on a yearly basis while server co-location clients can decide whether to pay on a monthly or yearly basis. If we do not receive your payment in the first week of the supposed month, we will issue a reminder to you and may suspend your website temporary. Further actions will be the termination of your website from our servers.
 
06   Do I get any discounts if I were to prepay yearly?
 
Yes. For server co-location, we provide discounts should you decide to prepay annually. Please contact our Sales Department for further information.
 
07   How will the billing be if I were to upgrade my existing package?
 
We provide upgrading facility to suit your company needs. All you need to do is to add the difference between the current package and the intended package to your monthly fees. There will not be any additional setup charges if the setup price between the two packages is the same. If there is a difference of setup price, you just need to pay the additional difference.
 
08   Can I have more than one account from you?
 
Yes you can have more than one account with us. We even give you a first month free web hosting if you already have an existing account with us. We can register another domain name of your choice for this new account or it can be a transfer from an existing website.
 
 
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