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HOME > FAQs

FREQUENTLY ASK QUESTION
 
You can have most of your questions answered by reading our Frequently Asked Questions at the following FAQ sections. We continuously update these sections whenever we encounter new questions. Please check it regularly for additional information. If you still have questions, please feel free to contact us at support@rapidcloud.my
 
Web Hosting FAQs

Technical FAQs

Domain Name FAQs

Billing Information

E-Commerce In A Box

Policies

Transferring Website to Us

On-Site Support

Referral and Reselling

   
 

E-Commerce In A Box FAQs

2. Who is this product for?
3. Can individuals sign up for this product?
4. Is this service available outside of Klang Valley?
5. How does this product work? Will I be given a CD to install?
6. How long will it take before I can see my e-commerce site running online?
7. Do I need a website before signing up for this product?
8. I already have a website and domain name, can I still sign up?
9. I am concerned about online payment security. How reliable is WorldPay?
10. What is MOTO system and how does it work?
11. What is Digital Certificate and how does it work?
13. How do I sign up for this product?
14. What are the payment terms?
15. Can I upgrade the service before the contract duration is over?
16. I have more questions, how do I contact you?
17. Can I resell RapidCloud E-Commerce In-A-Box to my clients?
18. We have requirement that goes beyond the standard RapidCloud E-Commerce In- A- Box packages. Are you able  to assist?
 
01   What is RapidCloud E-Commerce In-A-Box?
 
RapidCloud CommerceWEB! is a cost-effective, all-in-one, total solution that is designed with a broad range of features that provide you with all the e-commerce facilities that your business ever need to conduct online business. Best of all, we will do the technical integration for you to ensure your on-line business is up within a short period of time.
 
02   Who is this product for?
 
This product is suitable for all corporate clients from small, medium to large enterprises. It is ideal for enterprises that require an on-line presence and transaction cost-effectively and effortlessly.
 
03   Can individuals sign up for this product?
 
Yes. CommerceWEB! is suitable for individual’s who are running a SOHO type of business to small, medium and large enterprises whom wish to conduct online business.
 
04   Is this On-Site service available outside of Klang Valley?
 
Not at the moment. This service is currently available only within Klang Valley. But we will expand our on-site services nationwide within the next few months to open the facility to companies outside Klang Valley and beyond Malaysia.
 
05   How does this product work? Will I be given a CD to install?
 
No. After you have signed up for this product, our technical specialists will pay you a visit to understand your business needs e.g. the type of products you are selling, your preferred domain name, etc. Depending on the package you have selected, our technical specialists will present you with different template designs for you to choose from. Once your website is completed, you will be given a back-office administration account to access your website where you can manage it online. You will be provided with training on how to manage your website online.
 
06   How long will it take before I can see my e-commerce site running online?
 
Besides the Premium package, it will normally take around 1 - 2 weeks (5 - 10 working days) to get your website up and running upon full details. For the Premium package, time of completion of your site will depend on the complexity of your requirements.
 
07   Do I need a website before signing up for this product?
 
No. Our packages include ready-made web templates that you can choose from. Alternatively, you may also select the Premium package to have customised web design that suits your preference.
 
08   I already have a website and domain name, can I still sign up?
 
Yes, we can customise solutions for you based on the facilities that you already have.
 
09   I am concerned about online payment security. How reliable is WorldPay?
 
WorldPay PLC is a listed company in London Stock Exchange with track records of successfully managing payment processing for large corporations. Fraud detection engines are in place as well to minimise such threat.
 
10   What is MOTO system and how does it work?
 
MOTO (Mail Order Telephone Order) system is a facility to allow merchants to be able to handle credit card transactions off-line. This is extremely useful for orders through phone, fax or mail.
 
11   What is Digital Certificate and how does it work?
 
Digital Certificate is a way to inform your customer that you are the legitimate business operator of the site. This is to ensure the trust and integrity of your website. Without digital certificate, a site will not have 'verified' information of the site owner, thus leading to possibility of false business operations.
 
12   Do you provide after-sales service/support?
 
Yes, in fact we provide full technical assistance during the contract year.
 
13   How do I sign up for this product?
 
To sign up, please click here and fill the online order form. Alternatively, you can also speak to our sales consultants by calling +03 7841 3888 or e-mail sales@rapidcloud.my
 
14   What are the payment terms?
 
Like all web hosting plans, payment terms are up-front for the desired plan.
 
15   Can I upgrade the service before the contract duration is over?
 
Yes, you can upgrade or downgrade the service during contract duration. We will pro-rate the service charges accordingly.
 
16   I have more questions, how do I contact you?
 
You can contact us at +03 7841 3888 or e-mail us at sales@rapidcloud.my For more contact details, please click here.
 
17   Can I resell RapidCloud E-Commerce In-A-Box to my clients?
 
Yes, do contact our Sales Consultants for further details.
 
18   We have requirement that goes beyond the standard RapidCloud E-Commerce In-†A- Box   packages. Are you able to assist?
 
Yes, our Premium package is a customised solution that is developed based on our client's specific requirement. Simply contact us and discuss the requirement with our Sales Consultants.
 
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