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HOME > FAQs

FREQUENTLY ASK QUESTION
 
You can have most of your questions answered by reading our Frequently Asked Questions at the following FAQ sections. We continuously update these sections whenever we encounter new questions. Please check it regularly for additional information. If you still have questions, please feel free to contact us at support@rapidcloud.my
 
Web Hosting FAQs

Technical FAQs

Domain Name FAQs

Billing Information

E-Commerce In A Box

Policies

Transferring Website to Us

On-Site Support

Referral and Reselling

   
 

Domain Name FAQs

2. Who can apply for a domain name from MYNIC?
3. Do you provide domain name registration?
4. What is the payment for a domain name?
5. How long can my domain name be and what are the allowed characters?
6. Are domain name case sensitive?
7. Can I have domain such as "mydomain.yourdomain.com"?
8. Can I have sub-domain such as "www.yourdomain.com/mydomain"?
9. What is Administrative Contact in the domain name?
10. Can you register the domain name for me?
11. Can I access my website with or without the "www"?
12. Can I transfer my domain hosting to you?
13. How long will the setup process take?
14. What about setup for sub-domains?
15. What are the things that I need to prepare for Domain registration?
 
01   What is a domain name?
 
A domain name is an address which allows anyone to access to your website on the Internet. By allowing RapidCloud to host your website, you will save thousands of dollars on purchasing the necessary equipments, high speed network lines and the necessary software which can amount to RM 30,000 or more. This might not a feasible investment for a single website. When you subscribe to RapidCloud hosting services, you are allocated a web space, in our server’s and couple with high speed connectivity and other relevant facilities so that your website will be accessible by anyone from the Internet thus saving you thousands of dollars!
 
02   Who can apply for a domain name from MYNIC?
 
Any Malaysian based organisations that have registered with ROC, ROB or ROS can apply for a .com.my domain. Network related businesses can apply for .net.my domain. Educational institutions and government organisations can apply for .edu.my and .gov.my respectively. Registration from MYNIC is NOT open to individuals registration. Individuals can apply for domain names from InterNIC whih carry the .com domain.
 
03   Do you provide domain name registration?
 
Yes. RapidCloud hassle free domain name registration service for you. You will be the rightful owner of the domain name, not us. We will only be the technical support. This way, you can do whatever you want with the name. Even selling it away. Some hosting companies will put themselves as the administrator of the name, not you. This way, although you are paying for the domain name, the hosting company actually owns it. You can never do anything for that name, as it does not belong to you.
 
04   What is the payment for a domain name?
 
MyNIC registration for a .com.my domain name costs RM 80 per year. InterNIC registration for a .com domain name costs RM 55 for one year if registered through us. You can choose to have your domain name either from MYNIC or INTERNIC or other registrars. Payments are handled by RapidCloud Systems as we're an appointed domain resellers for both MYNIC and INTERNIC.
 
05   How long can my domain name be and what are the allowed characters?
 
Your domain name can be up to 24 characters excluding the extensions. Allowable characters in you domain are alphabets, numbers and the hyphen " - ". Other characters including underscore "_" is not allowed.
 
06   Are domain name case sensitive?
 
No. Domain names are not case sensitive. Generally, you can type "MyWebsite.com" or "mywebsite.com" and it will work in the same manner.
 
07   Can I have domain such as "mydomain.yourdomain.com"?
 
Yes. We can setup this kind of domain for you. The advantage of having this is that you won't need to register with MYNIC or INTERNIC. There will not be any registration fees. This kind of address is by far better looking than having a subdomain for your website i.e. www.yourdomain.com/mydomain.

08   Can I have sub-domain such as "www.yourdomain.com/mydomain"?
 
Yes. We can setup sub-domains for you. There will not be any fees charged by MYNIC or INTERNIC for sub-domains.
 
09   What is Administrative Contact in the domain name?
 
When we register for a domain name with MYNIC or INTERNIC, there will be an administrative person for each of the domain name. This person will be the rightful owner to the domain name. We will state that you are the rightful owner for the domain name. Some web hosting companies put themselves as the Administrative Contact. In this case, although you have access to your website, you don't own the website. This is not ethical as you may unable to move the domain to another host or sell it away if someone offers you a lot of money for the domain name. You can check the Administrative Contact for your domain name by using the "Whois" command or we can check for you upon request.

10   Can you register the domain name for me?
 
Yes. Just fill in the ordering form from our website. You can also request for a copy from us by contacting any of our sales representatives.
 
11   Can I access my website with or without the "www"?
 
Yes. By using our servers, your website can be reached by anyone on the Internet both with or without the "www" in front of your domain name. I.e. "www.yourcompany.com" is the same as "yourcompany.com".

12   Can I transfer my domain hosting to you?
 
Yes. We can help you to transfer your domain from your current hosting provider to RapidCloud This service is provided with no extra charges . As an encouragement, we even provide a one full month of free hosting for you. However, if your existing hosting company registered themselves as the Administrative Contact for your website, you may not be able to transfer your domain to anywhere as you will not be the rightful owner to the domain.

13   How long will the setup process take?
 
It will take 1-2 hours or less for RapidCloud to setup the server. Once it’s ready, you may start to upload your website to a temporary directory while waiting for your domain name to be approved by the respective Registrars. Upon approval of the domain, we will automatically setup your website by matching it to your domain name. Domain registration under InterNIC will take around 24 hours. MYNIC registration will take around 24 to 48 hours. Your domain will only be activated when the Registrar receives your full payment.

14   What about setup for sub-domains?
 
For setting up a sub-domain such as "www.emerge.com.my/YourCompany" and "YourCompany.emerge.com.my", it will take around 1-2 hours before your account is activated. This is much faster as there's no registration necessary from MYNIC or INTERNIC.

15   What are the things that I need to prepare for Domain registration?
 
You will need to complete the product ordering form provided by RapidCloud which will require information such as company name, address, contact person, valid email address etc couple with company stamp and a photocopy of your relevant business registration. For domain name com.my, MYNIC would require you to respond to their email stating that the information is correct. As for domain name .com, INTERNIC will just ask you to verify the domain application via e-mail.
 
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